Consular Services & Diaspora Management System

Secure Solution for Embassies, Diplomatic Missions & Foreign Office Services

Consular Services & Diaspora Management System is a highly secure online automation solution for embassies, diplomatic missions and foreign office services. For the clients of embassies and diplomatic missions and for the members of diaspora it provides easy online access to consular services without any need to traveling; the clients can access online consular services such as renewal of passport, verification of documents, visa applications, book appointments and all other services. Clients can track the provision of these services online and make necessary payments. For the staff of embassies and diplomatic missions, this system automates their day to day tasks. With its innovative and user friendly interface, it makes is easier for the staff to perform their day to day tasks and improves overall efficiency. This user friendly solution automates documenting customer data, generating receipts, and issuing monthly financial statements and other reports.

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Two Factor Authentication

DMS is a secure and privacy-managed system using OAuth 2.0 Token, SSL, Web Service Security, Logging, and Auditing.

OAuth Security

Application is fully integrated with OAuth2 Security Tokens, All APIs are developed using Enterprise Security policies

SMS & Email Integration

DMS is fully integrated with SMS & Email APIs, all service correspondence is shared through both platforms.

Audit Tracking

DMS tracks all its client application processes including all backlogs and tracks of designated staff assigned to the case.

Professional & Standardized Receipt

DMS receipt can be easily printed/emailed to the customer. Since the receipt also includes the diary/token number of the service and also shows the collection time.

Realtime Financial Reports

DMS financial reports eliminate huge paperwork and provide monthly reports of each service through dynamic dashboards and downloadable reports.

Centralised Customer Data

DMS holds a secure data repository for all its customers and provided services. CPMS can notify its customer regarding their documents expiry dates.

Dashboard- Dynamic

Customized dashboards are available for all revenue and service streams with daily weekly, monthly, and yearly stats. Simply create a dynamic report, print it in PDF, or send it by email.

Roles & Permissions

DMS allows you to designate access controls measures to all its users through a super admin account.

Fee Calculator

DMS provides visibility of each service by setting a scheduled fee. Super admin can also set a different fee for Normal/Urgent service.

Appointment Scheduling

Fully automated appointment scheduling with dates and specific time slots availability for each consular service.

Announcements & Events CMS

DMS can be integrated with the Consular website, announcements and events can easily be posted via this portal.

DMS - Features

A centralized customer database with appointment management and payment system to provide an end-to-end solution with the ease of fewer clicks. A cloud-based application with the built-in standardized and professional receipt and payment calculator.

DMS - Core Features

An Enterprise Architecture-based Consular Services and Diaspora Management System (DMS) software embedded with payment collection capability for Consular services that need to collect fees for services from their customers. DMS allows customers to book their appointments, pay for their Passports renewal, Visa applications, and other services offered by the Consular Affairs. A user-friendly solution for documenting customer data, generating receipts, and issuing monthly financial statements for Consular Services.

DMS - Core Features

  • Front Office Enablement (E-Appointments – Book slot that suits you)
  • Back Office Enablement (Workload Management – Staff Allocation)
  • Streamlined User Experience
  • Dynamic Workflow Management
  • Optimized Productivity
  • Embassy Traffic Visibility
  • Diaspora Served Statistics – Daily/Weekly/Monthly/Quarterly/Yearly
  • Track Service Delivery Time

DMS - Core Features

  • Centralized Diaspora Database
  • Real-time Financial Reports
  • Real-time Services Reports
  • Dynamic Dashboards
  • Service Alerts and Customer Notifications
  • Customer History Management
  • Diaspora Profile Management
  • Digital Service Fee Calculators with Defined Business Rules
  • Role-based Profiles and Dashboards for Embassy Staff
  • One window Operation

DMS - Core Features

  • Smart Payment Integration
  • Service Delivery Progress – Email Notifications of each stage
  • Data Analytics – Macro & Micro Level (at the Micro an Embassy/Consulate can gauge its own performance and at the Macro Level Ministry of Foreign Affairs can gauge its entire Global Embassies and Foreign Mission Performance)
  • Significant savings of personnel time and administration headaches
  • Dashboards for the senior staff to monitor the functioning and performance in real time.

DMS - Login

DMS - Dashboard

DMS - Services

DMS - Admin

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